CUSTOMER SERVICE

SHIPPING AND DELIVERY

 

Orders placed Monday – Friday by 2:00 pm usually ship the next day.  TreatStik Pet Toys, LLC dba Swillow uses USPS for all retail customer orders.  Priority mail is 2-3 day shipping, not guaranteed. Treatstik Pet Toys, LLC dba Swillow uses Fedex ground for all wholesale orders. Prices will vary depending upon zip code and weight.


RETURNS AND REPLACEMENTS

We gladly accept returns for unused merchandise for full refund within 30 days of purchase. Shipping & handling is non-refundable.  

If for any reason you have received damaged or defective items, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.  You will not be charged for additional shipping costs.

If you have any questions, please contact us at swillow@treatstik.com or 802.649.8448.


PAYMENT AND PRICING

Treatstik Pet Toys, LLC dba as Swillow accepts Visa, Mastercard, Discover and American Express for payment of our products.   Treatstik Pet Toys, LLC dba Swillow will charge a 8.70% sales tax on orders shipped to California.


PRIVACY AND SECURITY

Treatstik Pet Toys, LLC dba Swillow respects your right to privacy.  We will never sell, trade, or publish any of your information.  We will only send retail customers an email to confirm order & shipping information. 

Treatstik Pet Toys, LLC dba Swillow uses secure sockets layer (SSL) encryption on all web pages where personal information is required.  This protects the confidentiality of your personal & credit card information when it is delivered via the internet.

If you have concerns about placing an order online, please contact us at 802.649.8448, 24 hours a day, and we will gladly take your order over the phone.


MADE IN USA

TreatStik Pet Products have been manufactured in the United States since we began in 2006, and we still do. Our products and labeling are manufactured and assembled in the United States.

TreatStik Pet Toys, LLC dba Swillow products are assembled in the Unites States.  The products is made and assembled in the United States.  Some materials, including the fabric and filling may be bought overseas.

 

© Copyright © 2016 TreatStik

CONTACT US

 

PO Box 12044

Santa Rosa, CA 95406

swillow@treatstik.com

Tel: 802.649.8448

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